For ages 21+

jet wine Responsible Gaming — Stay Safe and Aware

Gaming is most enjoyable when it stays within limits. jet wine believes that every player's safety and well-being is the highest priority.

For players aged 21 and above only

Our Commitment

jet wine is an entertainment platform — not a way to make money. We want every member to play with a clear head, a set budget, and full awareness. This page brings together all the responsible gaming tools, warning signs, and sources of support in one place.

Under our Terms and Conditions, the minimum age to open an account and play at jet wine is 21. No deposit or bonus can be accepted before age verification. If you or any family member is under 21, please do not allow them to use the account.

If you have any questions about gaming habits, jet wine's FAQ section has information on responsible gaming. You can also get direct support via 24/7 live chat or email.

Treat it as entertainment

Approach every gaming session as entertainment only, with a set spending limit.

Set a budget

Decide in advance how much you will spend each day or week.

Take breaks

Take a break after long sessions and keep a clear head.

Don't chase losses

Avoid placing more bets to try to recover money you have lost.

Tools for Setting Your Own Limits

jet wine gives you full control over your gaming. Use the tools below to set your own limits at any time.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. Lowering the limit takes effect immediately.

Wager Limit

Restrict how much you can bet within a given period, so you avoid impulsive decisions.

Session Time Limit

Set how long you can play in one sitting. An automatic alert will appear when the time is up.

Loss Limit

Set up an automatic stop once your losses reach a specified amount.

Temporary Break

Take a break from 1 day up to 6 weeks. You will not be able to log in to your account during this period.

Self-Exclusion

Apply to close your account from 6 months up to permanently to keep yourself away from the platform long-term.

Apply for Self-Exclusion

Fill in the details below to temporarily or permanently exclude yourself from jet wine. Our support team will process your request via 24/7 live chat and email.

Username

Exclusion period

After you submit, our support team will get in touch as soon as possible. You will not be able to reactivate your account during the self-exclusion period.

Problem Gambling Warning Signs

If you notice any of the signs below in yourself or someone you know, consider seeking help. Getting support early makes the situation much easier to manage.

Exceeding your budget

Repeatedly spending more than your set budget and tending to hide it.

Urge to chase losses

Trying to win back lost money by placing even larger bets after a loss.

Strain on family relationships

Lying to family or friends about gambling, or conflicts arising in relationships because of it.

Disruption to daily life

Prioritising gaming over work, studies, or sleep.

Financial pressure

Taking on debt, dipping into savings, or cutting back on essential expenses to fund gambling.

Loss of control

Repeatedly trying to cut down or stop gambling but being unable to do so.

Ways to Get Support

If you are struggling, do not face it alone — seek support. jet wine offers direct assistance and also encourages you to turn to family and professional counselling. Asking for help is not a sign of weakness — it is a sign of awareness.

jet wine Live Chat Support

Talk to us in Bangla or English via 24/7 live chat. Any request for self-exclusion, limit setting, or account closure can be made directly.

Family and Close Ones

Open up to a trusted family member about the situation. Support from the people around you reduces stress and helps you make the right decisions.

Professional Counselling

Speak with a mental health specialist or counsellor. There are dedicated therapy approaches for problem gambling that provide effective help.

Contact us by email

For any responsible gaming request or question, email our support team at: [email protected] — messages written in Bangla will also be answered.

jet wine's Commitment: A Safe Gaming Environment

We believe responsible gaming is not an obligation — it is a culture. At jet wine, your personal information is kept secure and support is always available. For more details, see our Privacy Policy.

Responsible Gaming FAQ

The minimum age to open an account, make a deposit, and take part in any game or betting activity at jet wine is 21. Accounts remain restricted until age verification is complete.

Once Self-Exclusion is active, you will not be able to log in to your jet wine account, make deposits, or receive any promotional messages for the selected period. The exclusion cannot be lifted before the period ends. Use the form on this page or contact live chat to apply.

Lowering a deposit limit takes effect immediately. However, a request to increase a limit will only apply after a 24-hour cooling-off period. This delay is intentional — to prevent impulsive overspending.

Keep your password private and log out of your device so that no family member — especially anyone under 21 — can access your account. If you have any concern, change your password immediately and notify us via live chat.

Yes. Problem gambling is a recognised behavioural condition with effective treatment options. Cognitive Behavioural Therapy (CBT) and support groups have brought positive change to many people's lives. Consulting a professional mental health specialist is the most effective first step.

jet wine monitors playing patterns and, if unusual or high-risk behaviour is detected, the member is proactively informed about responsible gaming options. However, this is not a substitute for setting your own limits.