jet wine's Privacy Policy

1. Introduction and Applicability

jet wine is an online gaming and sports betting platform providing services to users in Bangladesh. This Privacy Policy ("Policy") applies to all jet wine services, websites, and mobile applications. When you register, log in, or use any service on our platform, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform you how your personal information is managed and what measures we take to protect it. jet wine believes that transparency and honesty are the foundation of a lasting, trustworthy relationship. To learn more about our services, read our About Us page.

This Policy applies in both English and Bengali. In the event of any ambiguity, the Bengali version shall be considered authoritative. You must be 21 years of age or older to use jet wine's services.

2. Types of Information Collected

jet wine collects the following types of information from its members:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• The minimum deposit is ৳500 and the minimum withdrawal is ৳800 for each payment method

2.3 Gaming Activity Information

• Betting history, records of wins and losses
• Game types and preferences
• Session duration and frequency
• VIP level activity

2.4 Technical Information

• IP address
• Browser and device type
• Operating system
• Login and logout times on the platform

3. How Information is Collected

jet wine collects your information in the following ways:

3.1 Information Provided Directly

Information you provide during the registration process — username, password, email, mobile number — is collected directly into our system. You may also submit additional documents during identity verification.

3.2 Automatically Collected Information

When you use the jet wine platform, certain information is collected automatically through cookies and technical logs. This information is used to ensure site security and improve service quality.

3.3 Through Payment Processors

When transactions are completed via bKash, Nagad, and Rocket, the respective payment platform shares specific transaction details with us, which are used solely for the purpose of payment verification.

4. Purpose of Using Information

jet wine uses your information only for specific and legitimate purposes. We never sell your information to third parties for advertising purposes without your consent. The main purposes for which information is used are listed below:

• Account Management: For registration, login, password recovery, and OTP verification.
• Payment Processing: To confirm and record deposit and withdrawal transactions. Withdrawals are generally completed within 15 minutes to 2 hours.
• Identity Verification: To prevent financial fraud and maintain platform security.
• Customer Support: To resolve your issues via live chat or email.
• Bonuses and Promotions: To determine your eligibility for bonuses and provide VIP level benefits.
• Responsible Gaming: To identify unusual betting patterns and take appropriate action.
• Service Improvement: To further improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.

5. Data Storage and Security

jet wine follows industry-standard technical and organisational measures to keep your information secure.

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Your password and financial information are never stored in plain text.

5.2 Access Control

Only authorised staff may access your information for specific, defined purposes. Every access is logged and regularly audited.

5.3 Retention Period

All information is retained while your account is active. After an account is closed, certain information may be retained within applicable legal limits for legal and financial record-keeping purposes. Once that period has passed, information is securely deleted or anonymised.

5.4 Server Security

jet wine's servers are protected by firewalls, intrusion detection systems, and regular security audits. Data backups are stored in encrypted form.

6. Sharing Information with Third Parties

jet wine does not sell your personal information to third parties. However, limited information may need to be shared in certain cases to operate specific services:

6.1 Payment Platforms

Only the information necessary to verify transactions is shared with bKash, Nagad, and Rocket. This information is governed by their respective privacy policies.

6.2 Technology Providers

To operate games, we work with various game studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe. They receive only the minimum information required to operate the games.

6.3 Legal Obligations

We may be required to provide information to the relevant authorities in response to a court order or applicable law. In such cases, we provide only the minimum information necessary.

6.4 Fraud and Scam Prevention

It may be necessary to cooperate with investigating agencies in cases of financial crime or fraud. This process is carried out for the protection of all members.

7. Cookies and Tracking Technologies

jet wine uses cookies on its platform. Cookies are small text files stored in your browser that help improve site functionality.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, saving language preferences, and security verification. Without them, the platform will not function properly.

7.2 Functional Cookies

These cookies are used to remember your preferences, such as your favourite game categories or display settings. They make your experience more personalised.

7.3 Analytics Cookies

Anonymous user data is collected to understand how users navigate the platform. This information helps improve the service and never identifies any individual separately.

7.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to stop working properly.

8. Your Rights

As a jet wine member, you have several important rights regarding your own information:

8.1 Right to Access

You can request via live chat or email to know what information we have stored about you. We will verify your identity and provide that information to you.

8.2 Right to Correction

If your information is incorrect or outdated, you can request corrections. You also have the option to update some information yourself from your account settings.

8.3 Right to Deletion

After closing your account, you can request that specific information be deleted. However, for legal and financial records, certain information must be retained for a set period as required by applicable regulations.

8.4 Objection to Processing

If you believe your information is being used inappropriately, you can raise an objection. jet wine considers every objection with due seriousness.

To learn more about your rights relating to responsible gaming and how to keep yourself protected, read our Responsible Gaming section.

9. Policy on Minors

All jet wine services are strictly for persons aged 21 years or older. Collecting information from minors or allowing them to create accounts is strictly prohibited.

Age is verified at the time of registration, and additional proof of identity may be requested in cases of doubt. If it becomes known that an account is being operated by someone under 21, that account will be immediately suspended and all related information will be deleted.

If a parent or guardian suspects that their child or a minor family member is using this platform, please contact our support team immediately.

10. Policy Changes

jet wine reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy:

• The date of change and the details of the amendment will be noted on this page.
• Registered members will be notified via email or platform notification.
• Members may be asked to agree to the new policy the first time they log in after the change.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. If you do not agree to the changes, you may close your account. To learn about the overall terms of our service, please read the Terms & Conditions section.

11. Contact

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact jet wine's support team:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week to answer your questions. Privacy-related matters are handled with the highest priority. For general enquiries, you will find answers to frequently asked questions in our FAQ section.